Refund policy
Refund Policy
At Eloura LLC, we want you to feel confident when purchasing H2ORA™. That is why eligible purchases are covered by our 90-Day Money-Back Guarantee.
Please review this Refund Policy carefully before making a purchase.
90-Day Money-Back Guarantee
If you are not satisfied with your H2ORA™ purchase, you may request a return and refund within 90 days of the date your order is delivered.
Our 90-Day Money-Back Guarantee is intended to give you sufficient time to try the product as part of your normal daily routine.
To qualify for a refund, you must contact us before the 90-day period expires.
To start a return, email:
Please include:
- your full name;
- order number;
- email address used to place the order; and
- a brief explanation of your return request.
Eligibility for Returns
Products may be opened and reasonably used during the 90-day guarantee period.
To remain eligible for a return:
- the product must have been purchased directly from elourahealth.com;
- the return request must be submitted within 90 days of delivery;
- the product must not have been intentionally damaged, altered, modified, or misused;
- all major product components supplied with the order should be returned where reasonably possible; and
- you must provide valid proof of purchase.
We reserve the right to deny refund requests involving suspected fraud, abuse of the guarantee, intentional damage, or repeated misuse of this policy.
Return Authorization
Please do not send a product back before contacting us.
Once your return request has been approved, our customer support team will provide return instructions and, where applicable, the return address.
Returns sent without authorization may experience delays in processing.
Return Shipping
Unless the product is defective, damaged upon arrival, or you received the wrong item, customers are responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.
Eloura LLC is not responsible for returned packages that are lost or damaged in transit before reaching our return facility.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at:
Please include your order number and, where possible, photographs or video showing the issue.
If we confirm that the item was damaged, defective, or incorrectly fulfilled, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Refunds
Once your return is received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to appear in your account. Your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
Original Shipping Charges
For voluntary returns under the 90-Day Money-Back Guarantee, original shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless otherwise required by applicable law.
If an order is refunded because we sent an incorrect, damaged, or defective item, applicable shipping charges may also be refunded.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.
If your order has already shipped, you may request a return after delivery in accordance with this Refund Policy.
If we are unable to ship your order within the timeframe promised at checkout, or within the period required by applicable law, you may be entitled to cancel the order and receive a refund.
Non-Returnable Items
The following are generally not eligible for return or refund:
- products purchased from unauthorized third-party sellers;
- products returned after the 90-day return period;
- products that have been intentionally damaged or materially altered;
- products showing abuse or use inconsistent with their intended purpose;
- gift cards; and
- promotional or complimentary products that were not purchased.
Nothing in this section limits any rights you may have under applicable consumer protection law.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product or replacement and your request does not involve a defective or incorrect item, please contact our support team. We will let you know the available options.
Multiple-Item Orders
For orders containing multiple products, refunds may be issued only for the products properly returned and approved under this policy.
Any promotional discounts applied to the original order may be taken into account when calculating the amount refunded.
Promotional Offers and Bundles
If products were purchased as part of a bundle, promotion, or discounted offer, the refund amount may reflect the actual amount paid for the returned item.
If returning only part of a bundle changes eligibility for the original promotion, the refund may be adjusted accordingly where permitted by applicable law.
Refund Abuse
Our 90-Day Money-Back Guarantee is designed to protect genuine customers and allow them to try H2ORA™ with confidence.
We reserve the right, to the extent permitted by law, to reject claims that we reasonably determine involve fraud, abuse, manipulation of the return process, or repeated attempts to obtain products without payment.
Purchases From Third Parties
This Refund Policy applies only to products purchased directly through:
If you purchased an Eloura Health or H2ORA™ product through another retailer, marketplace, or third-party seller, please contact that seller directly and follow their return policy.
Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Changes will not reduce return rights that already applied to an eligible purchase when the order was placed, except where permitted or required by law.
Contact Us
If you have questions about a return, refund, or our 90-Day Money-Back Guarantee, please contact:
Eloura LLC
Email: contact@elouramailllc.com