Privacy policy
Privacy Policy
Last Updated: August 26, 2026
Eloura LLC ("Eloura," "Eloura Health," "we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide our products and Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase, interact with our Services, communicate with us, or otherwise engage with Eloura Health.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Personal Information We Collect
The types of personal information we may collect depend on how you interact with our Services.
We may collect:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, including products viewed, added to your cart, purchased, returned, exchanged, or canceled.
- Payment-related information, such as payment method, transaction details, payment confirmation, and information required to process your order. Payment card information may be processed directly by Shopify or third-party payment processors.
- Account information, if customer accounts are available, such as login details, preferences, and account settings.
- Communications, including information you provide when contacting our customer support team.
- Device and technical information, including IP address, browser type, device information, operating system, and other online identifiers.
- Usage information, including how you interact with our website, pages viewed, products viewed, and actions taken while using the Services.
- Marketing information, including your marketing preferences and interactions with our advertising or promotional communications.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, sign up for communications, or otherwise provide information to us.
- Automatically when you visit or interact with our website through cookies, pixels, and similar technologies.
- From service providers that process information on our behalf.
- From Shopify.
- From advertising, analytics, and marketing partners where permitted by applicable law.
How We Use Personal Information
We may use your personal information to:
Provide and Fulfill Our Services
We use personal information to process payments, fulfill orders, arrange shipping, process returns or refunds, maintain customer accounts, provide customer support, and otherwise perform our obligations to you.
Improve Our Services
We may use information about how customers interact with our website to improve our products, website experience, customer service, and overall Services.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional communications and provide advertisements that may be relevant to you.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Security and Fraud Prevention
We may use personal information to authenticate transactions, prevent fraudulent activity, protect customers, maintain the security of our Services, and investigate suspicious or unlawful activity.
Legal and Compliance Purposes
We may process personal information when necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our policies and agreements, protect our legal rights, or address disputes and legal claims.
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, tags, and similar tracking technologies to operate our website, remember your preferences, understand website usage, improve our Services, measure advertising performance, and deliver relevant advertising.
Certain cookies are necessary for the website to function properly. Other cookies may be used for analytics, personalization, or advertising.
Depending on where you live and applicable law, you may have the right to control certain cookies or opt out of certain uses of your information for targeted advertising.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business and provide our Services.
These parties may include:
- Shopify;
- payment processors;
- shipping and fulfillment providers;
- customer support providers;
- website hosting and technology providers;
- analytics providers;
- marketing and advertising partners;
- professional advisers such as accountants, attorneys, and consultants;
- government authorities where disclosure is legally required.
We may also disclose personal information as part of a business transaction such as a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction.
Certain disclosures made to advertising or marketing partners may be considered a "sale," "sharing," or use for "targeted advertising" under some U.S. state privacy laws, even when no money is exchanged.
Where required by applicable law, you may have the right to opt out of these practices.
Shopify
Our online store is hosted by Shopify.
Shopify collects and processes personal information about your access to and use of our store in order to provide and improve its services.
Information you submit through our store may be transmitted to and processed by Shopify and its service providers.
For additional information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy and Privacy Portal.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, complying with legal and tax obligations, resolving disputes, preventing fraud, and enforcing our agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Children's Privacy
Our Services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children under the age of 13.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Your Privacy Rights
Depending on your state of residence and applicable U.S. privacy law, you may have certain rights regarding your personal information.
These rights may include the right to:
- request access to personal information we maintain about you;
- request correction of inaccurate personal information;
- request deletion of certain personal information;
- obtain a portable copy of certain personal information;
- opt out of certain targeted advertising;
- opt out of certain sales or sharing of personal information;
- limit certain uses of sensitive personal information where applicable;
- appeal certain decisions relating to privacy requests; and
- exercise your privacy rights without unlawful discrimination.
These rights are not absolute and may apply only under certain circumstances.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
Where permitted by law, you may also use an authorized agent to make a privacy request on your behalf.
California Privacy Rights
If you are a California resident and Eloura LLC is subject to the California Consumer Privacy Act ("CCPA"), as amended, you may have additional rights concerning your personal information.
These may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; and the right to opt out of certain sales or sharing of personal information.
If applicable, requests may be submitted by contacting:
Where required by applicable law, we will also honor recognized opt-out preference signals and provide appropriate methods for exercising applicable privacy choices.
Third-Party Websites and Services
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable laws and regulations.
When we update this Privacy Policy, we will post the revised version on this website and update the "Last Updated" date above.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us:
Eloura LLC
Email: contact@elouramailllc.com
Adress: 11125 Park Blvd, Suite 104-153, Seminole Florida 33772
Phone number: +1 (857) 367-5698
Busiiness registration number: 61-2377714
For privacy-related requests, please use the subject line: